Booking terms
The short version is in the table. The details are below it.
Last updated November 6, 2026
| Deposit | $100 at booking, credited to your total |
|---|---|
| Balance | Charged to the card on file after your photo report is sent |
| Reschedule or cancel | Free up to 72 hours before. Inside 72 hours, the deposit is kept |
| Arrival | 2 hour window, text when the crew is on the way |
| No access, or no power or water | $75 trip fee, deposit applies to the rebook |
| Payment | Card online. Invoices for property manager accounts |
Your price
Prices are flat, based on bedrooms, bathrooms and the extras you pick. Hawaii general excise tax is passed on at 4.712% and shown as its own line. A rush fee of $75 applies when your clean is within 48 hours of booking. Heavy cleaning adds 20% to the home price, and a home that isn't empty adds 15%. If we arrive and the home is a lot bigger or in a lot worse shape than what was booked, we'll show you the difference and get your OK before we start.
Deposit and balance
You pay a $100 deposit when you book. It holds your date and is credited to your total. Your card is saved securely by our payment processor, Stripe, and the balance is charged to it after your photo report is sent. We never see or store your full card number.
Rescheduling and cancelling
Reschedule or cancel free up to 72 hours before your arrival window and we refund your deposit, or move it to the new date. Inside 72 hours, the deposit is kept.
Getting in
Please have the power and water on, the home empty unless you booked "not empty," and access ready at the start of your window. If we can't get in, or the power or water is off, there's a $75 trip fee and your deposit applies to the rebooked date.
What we clean
Every clean follows our checklist. Anything not on it, or listed under not included, isn't part of the service.
Reclean guarantee
If your landlord, property manager or buyer flags an item on our checklist, send photos within 48 hours of your clean and we'll reclean those spots free. See our guarantee for what's covered.
Photo report
We photograph the home after the clean so you have proof for your landlord. Photos are only of the home, and we share them only with you and anyone you forward them to.
Texts
Texts are optional and never required to book. If you check the booking text box, we text you about your booking: confirmation, reminder, on the way, photo report and a review request. If you check the follow ups and offers box, we may text you a reminder about an unfinished booking and occasional offers. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. The details are in our text message terms.
Damage
If you think something was damaged during your clean, tell us within 48 hours with photos and we'll make it right. We aren't responsible for existing damage, wear and tear, or items that weren't secure.
Questions
Call or text [PHONE] or email [EMAIL].